Curriculum Vitae
Nick Morris — career, capabilities, credentials
Curriculum Vitae
Nick Morris
Programme Manager — Digital, Data, CRM, AI and Transformation Delivery
Executive profile
20+ years of complex delivery
Programme Manager with over 20 years' experience leading high-value, complex technology, digital, operational and transformation programmes across education, Government, healthcare, infrastructure, financial services, e-commerce and elite sport. Most recently led AI and technology initiatives across the Cambridge University Press technology portfolio — moving ideas from concept and proof of concept into governed delivery, pilot planning and operational implementation.
I bring the delivery discipline, stakeholder confidence and fresh thinking needed to lead a high-profile digital transformation programme covering CRM, data, fan engagement, rewards, GDPR controls, suppliers and commercial growth.
Fit for the programme
Brief vs proof
| Programme need | Relevant strength |
|---|---|
| Global fan engagement and digital strategy | Led global digital engagement and service transformation across a high-volume international customer portfolio, improving UX, operational delivery and stakeholder alignment. |
| My Rewards launch to 150,000 members and fans | Strong product, operational readiness, launch governance, adoption planning and benefits tracking experience. |
| £2.5m CRM, data, analytics and marketing transformation | Experienced in CRM, data, analytics and digital marketing transformation — Salesforce, Microsoft Dynamics and HubSpot — with strong governance, supplier coordination and delivery control. |
| GDPR controls and rules implemented | Implemented GDPR controls and rules within regulated environments, supported by strong governance, risk management, assurance and stakeholder engagement. |
| Commercial growth and churn reduction | Delivered measurable user adoption, operational impact and benefits realisation with clear executive reporting linked to commercial growth and retention. |
Core leadership capabilities
What I bring on day one
Governance, RAID, milestones, budget control, dependency management and executive reporting.
CRM, data and analytics, marketing technology, automation, AI-enabled delivery and operational change.
Senior engagement, supplier coordination, cross-functional teams and offshore delivery.
Pilot planning, operational readiness, adoption, comms, support model and benefits tracking.
Risk, compliance, controls, assurance, GDPR-aware delivery and structured decision-making.
Outcome-led delivery, measurable benefits, user adoption, service improvement and revenue impact.
Relevant experience
Recent roles
- Led a portfolio of AI, digital and technology initiatives across the organisation, managing business, operational, technical and supplier teams.
- Led CRM, data, reporting and customer/candidate engagement workstreams with exposure to Salesforce, Microsoft Dynamics and HubSpot — requirements alignment, governance, supplier coordination, implementation planning and delivery control.
- Moved AI-related initiatives from incubation and proof of concept through pilot, governance approval, delivery planning and operationalisation.
- Created detailed plans, milestones, governance packs, steering group materials, RAID logs, decision controls and executive reporting.
- Coordinated multiple concurrent and interdependent workstreams, maintaining delivery focus across priorities, funding, risk and operational readiness.
- Improved visibility, prioritisation and control across AI and emerging technology initiatives.
- Managed transport, infrastructure and digital transformation programmes including HS2-related workstreams, train Wi-Fi, smart transport, digital ticketing, green energy and secure infrastructure planning.
- Led planning, governance, budget control, supplier coordination, senior stakeholder engagement and delivery reporting in a politically sensitive regulated environment.
- Led business transformation and organisational change programme focused on process improvement, governance, stakeholder engagement and operational efficiency.
- Delivered digital healthcare and service improvement programmes across clinical, operational and technical teams, improving service quality and operational efficiency.
- Created new patient pathways supporting faster access to life-saving treatment and delivered significant cost savings through improved processes.
Earlier experience
Cross-sector delivery background
Earlier career spanned project management, planning and PMO roles across offshore energy, retail, travel, Formula One, banking, defence and software environments — delivering high-pressure programmes including offshore mobilisation, major e-commerce infrastructure, digital platform transformation, F1 planning, banking/payments change and secure technology delivery.
Qualifications, methods and tools
Credentials
- PRINCE2 Practitioner
- MSP Practitioner
- Microsoft Project Advanced
- Primavera P6 Professional
- Jira Practitioner / Scrum Master
- Cambridge AI governance & emerging tech workshops
- Microsoft Azure AI Fundamentals (AI-900)
- Microsoft AI Skills Challenge
- Google Generative AI Fundamentals
- Microsoft Copilot for Project Managers
- Microsoft Project
- Jira / Confluence
- Excel
- Power BI
- Teams / SharePoint
- PowerPoint
- Visio
- Smartsheet
- Salesforce
- Dynamics
- HubSpot