Programme Manager Interview PackA 90-Day Delivery Plan for My Rewards, CRM Transformation, GDPR-Compliant Data Strategy and Commercial Growth
Section 17 / 19
Export full PDF

KPI Dashboard

Programme, fan, commercial, data

Live executive dashboard. Edit any target or current value to model "what-if" scenarios. Trends update automatically. Values persist in this browser only.

Dashboard category

Programme delivery

Milestones on track

78%
+18.0
Baseline 60Target 95

51% of target achieved

Budget consumed

22% of £2.5m
+22.0
Baseline 0Target 100

22% of target achieved

Open RAID items

14items
-10.0
Baseline 24Target 8

63% of target achieved

Launch readiness

62%
+32.0
Baseline 30Target 100

46% of target achieved

Dashboard category

Fan engagement

Active members

138k
+18.0
Baseline 120Target 165

40% of target achieved

Digital engagement rate

24%
+6.0
Baseline 18Target 35

35% of target achieved

Campaign open rate

28%
+6.0
Baseline 22Target 38

38% of target achieved

Campaign click-through

5%
+2.0
Baseline 3Target 8

40% of target achieved

Dashboard category

Commercial

Revenue uplift vs baseline

6%
+6.0
Baseline 0Target 18

33% of target achieved

Revenue per member

28£
+4.0
Baseline 24Target 38

29% of target achieved

Renewal rate

76%
+4.0
Baseline 72Target 85

31% of target achieved

Member churn

16%
-2.0
Baseline 18Target 11

29% of target achieved

Dashboard category

Data and compliance

Consent coverage

80%
+16.0
Baseline 64Target 95

52% of target achieved

Data quality score

72%
+14.0
Baseline 58Target 90

44% of target achieved

Duplicate records

12k
-10.0
Baseline 22Target 4

56% of target achieved

GDPR actions complete

68%
+28.0
Baseline 40Target 100

47% of target achieved

90-day cadence

How these KPIs are reviewed

Programme delivery weekly, fan and commercial fortnightly, data and compliance monthly. Executive Steering reviews the full board at the end of each 30-day phase.

01

Days 1–30 · Establish baselines

02

Days 31–60 · Confirm targets

03

Days 61–90 · Track to launch