Programme Manager Interview PackA 90-Day Delivery Plan for My Rewards, CRM Transformation, GDPR-Compliant Data Strategy and Commercial Growth
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First 90 Days Plan

Discover, design, execute

Interactive timeline

The first 90 days, phase by phase

Click each phase to explore the activities, deliverables and live KPI panel.

90-day Gantt

Sequencing across the first quarter

Hover for the underlying activities. Click any bar to focus that phase below.

Bar colours

Discover (Days 1–30)· Stakeholders, governance, GDPR
Design (Days 31–60)· Operating model, MVP scope
Execute (Days 61–90)· Build, UAT, readiness
My Rewards track· Launch design and pilot
Executive readout· 90-day decision pack
Lane = the row label on the left (activity · phase)
Milestone marker
Click a bar to focus that phase below · click the day-90 milestone to open My Rewards
Activity · Phase
D1D30D60D90
Stakeholder discoveryDays 1–30
Governance stand-upDays 1–30
GDPR & DPIA reviewDays 1–30
Target operating modelDays 31–60
My Rewards launch designDays 31–60
MVP scope & backlogDays 31–60
CRM & data buildDays 61–90
UAT & operational readinessDays 61–90
My Rewards controlled pilotDays 61–90
Executive readoutDays 61–90
Milestones
Phase 1 sign-off
Design & MVP scope approved
Pilot go/no-go decision

Activities

Days 1–30 · Discover, Stabilise and Align

  • Meet CEO, executive sponsors, CMO, CIO, DPO, Membership, Commercial, Marketing, Digital, Finance and supplier leads
  • Review current CRM, data, analytics and marketing landscape
  • Review My Rewards product readiness
  • Confirm business case, revenue uplift targets and churn reduction assumptions
  • Review GDPR position, consent model, data flows and DPIA requirements
  • Map existing fan and member journeys
  • Identify critical risks, dependencies and supplier constraints
  • Create programme governance structure
  • Confirm budget baseline for the £2.5m transformation
  • Establish RAID, decision log, milestone plan and reporting rhythm

Deliverables

Tangible artefacts at the end of the phase

  • Current state assessment
  • Stakeholder map
  • Programme initiation pack
  • High-level roadmap
  • RAID log
  • Governance model
  • My Rewards readiness assessment
  • GDPR and data risk summary

Live KPI panel

Days 1–30 · progress trends

Edit any target or current value to model progress in real time. Trends update as you input new figures.

Stakeholder interviews completed

18/ 25

72% to target

Current state assessment

75/ 100%

75% to target

RAID items captured

22/ 30

73% to target