Section 15 / 19Squads, sequencing and RACI
Export full PDFTeam & Resourcing Plan
Squads, sequencing and RACI
Squad structure, sequencing across the first 90 days, and a RACI-ready view across the seven core decisions. Mix of internal owners, specialist contractors and delivery partners — sized for the £2.5m envelope.
Total effort
17.0 FTE
Peak first 90 days
Internal
10.0
59%
Contractor
2.0
12%
Partner
5.0
29%
Squad mix
Roles by squad
Programme · 1.8 FTEMy Rewards · 3.0 FTECRM & Data · 9.0 FTEGovernance · 0.7 FTEEngagement · 1.5 FTEChange · 1.0 FTE
90-day Gantt
When each role starts and stops
Hover any bar for the role's remit. Click to jump to the workstream they own.
Bar colours
Programme· Governance & finance → /governance
My Rewards· Rewards launch → /my-rewards
CRM & Data· CRM & data foundation → /crm-data
Engagement· Lifecycle & retention → /retention
Governance· DPO & legal → /gdpr
Change· Adoption → /first-90-days
Lane = the row label on the left (role · squad · source · fte)
Click any role's bar to open the workstream that squad delivers
Role · Squad · Source · FTE
Discover · D1Design · D31Execute · D61D90
Programme Manager (me)Programme · Internal · 1.0 FTE
D1–D90
Executive SponsorProgramme · Internal · 0.2 FTE
D1–D90
Product Owner · RewardsMy Rewards · Internal · 1.0 FTE
D10–D90
Product Owner · CRMCRM & Data · Internal · 1.0 FTE
D1–D90
Data ArchitectCRM & Data · Contractor · 1.0 FTE
D5–D80
CRM Engineers (×3)CRM & Data · Partner · 3.0 FTE
D20–D90
Rewards Engineers (×2)My Rewards · Partner · 2.0 FTE
D25–D90
Data Protection OfficerGovernance · Internal · 0.5 FTE
D1–D90
Legal counselGovernance · Internal · 0.2 FTE
D1–D60
Business Analyst (×2)CRM & Data · Internal · 2.0 FTE
D1–D75
CRM / Lifecycle ManagerEngagement · Internal · 1.0 FTE
D15–D90
Brand & Comms LeadEngagement · Internal · 0.5 FTE
D30–D90
Change & Adoption LeadChange · Contractor · 1.0 FTE
D20–D90
Finance PartnerProgramme · Internal · 0.2 FTE
D1–D90
Vendor / Procurement LeadProgramme · Internal · 0.4 FTE
D1–D45
Data & Insight Analysts (×2)CRM & Data · Internal · 2.0 FTE
D30–D90
RACI
Decision rights across the team
Filter by decision, squad or RACI letter to demonstrate accountability for any single call. Responsible · Accountable · Consulted · Informed.
Decision
Squad
Highlight
R
Responsible
does the work
A
Accountable
answers for it
C
Consulted
two-way input
I
Informed
kept in the loop
| Role | Programme scope | Vendor selection | CRM design | GDPR & consent | My Rewards launch | KPIs & reporting | Go-live readiness |
|---|---|---|---|---|---|---|---|
Programme Manager (me) Programme | A | A | A | A | A | A | A |
Executive Sponsor Programme | A | C | I | C | C | I | A |
Product Owner · Rewards My Rewards | C | C | C | C | R | R | R |
Product Owner · CRM CRM & Data | C | R | R | C | C | R | R |
Data Architect CRM & Data | I | C | R | C | C | C | C |
CRM Engineers (×3) CRM & Data | I | I | R | I | C | I | R |
Rewards Engineers (×2) My Rewards | I | I | C | I | R | I | R |
Data Protection Officer Governance | C | C | C | A | C | I | C |
Legal counsel Governance | I | C | I | C | C | I | I |
Business Analyst (×2) CRM & Data | C | C | R | C | C | R | C |
CRM / Lifecycle Manager Engagement | I | C | C | C | R | R | C |
Brand & Comms Lead Engagement | I | I | I | I | R | I | C |
Change & Adoption Lead Change | I | I | C | C | R | C | R |
Finance Partner Programme | C | C | I | I | I | C | C |
Vendor / Procurement Lead Programme | C | R | C | I | I | I | I |
Data & Insight Analysts (×2) CRM & Data | I | I | C | C | C | R | C |